Terms and Conditions/ cancellation policy

1. Cancellation by You

1.1 **General Cancellation**: Unless specified otherwise during the program registration process, you may cancel your registration in line with this condition. If you cancel your registration 57 days or more before the program, you will receive a refund of any fees paid to Knowledge Group Consulting, subject to an administrative charge of 10% of the total amount of your fees plus any applicable taxes. If you cancel 56 days or less before the program or fail to attend, the full amount of your fee remains payable. If a cancellation affects a multi-registration discount, the lowest value registration will be cancelled first. No cancellations will be accepted once any part of a single or multi-registration group has accessed pre-program networking, partnering facilities, applications, or platforms. All cancellation requests must be sent via email to Knowledge Group Consulting, marked for the attention of Customer Services, and must be received by Knowledge Group Consulting. Your sole remedy for cancelling your registration is the refund of your fees as described in this Condition, with all other liabilities expressly excluded.

1.2 **Substitutions**: Substitutions with employees from your organization are welcome at any time. However, delegate registrations are issued for personal use only and cannot be shared during the program. Registrations may not be purchased as an agent for a third party, sold, transferred, or otherwise exploited commercially or non-commercially in any way.

2. Changes to or Cancellation of the Program by Knowledge Group

2.1 **Program Changes**: Knowledge Group Consulting reserves the right, at its sole discretion, to change the format, speakers, participants, content, venue, location, program, or any other aspect of the program at any time and for any reason, including but not limited to force majeure programs, without liability.

2.2 **Date Changes or Cancellation**: Knowledge Group Consulting may change the date or cancel an program at any time for any reason. If the program is rescheduled for a reason other than a force majeure program (Condition 2.3 applies), your registration will automatically be transferred to the rescheduled program. If you do not wish to attend the rescheduled program, you must notify Knowledge Group Consulting within 21 days of being informed of the new dates, and you may choose to receive either a credit note or a refund. If you cancel after the 21-day notification period, the terms of Condition 1 will apply, referencing the new dates, and an administrative charge may be applicable.

2.3 **Force Majeure Programs**: If a force majeure program, as determined by Knowledge Group Consulting, impacts the program's planned venue, date, or general feasibility, Knowledge Group Consulting may, at its discretion, either provide an alternative format, facility, or venue for the program or reschedule the program. Any fees paid will be applied to the rearranged program, and you will not be entitled to object or claim compensation. If Knowledge Group Consulting cannot or chooses not to reschedule the program, you may receive a refund or credit note at your discretion.

2.4 **Application to Rearranged Programs**: These terms and conditions also apply to any rescheduled or rearranged programs as outlined in Conditions 2.2 and 2.3.

2.5 **Force Majeure Definition**: A "Force Majeure Program" includes, but is not limited to, programs or circumstances beyond the reasonable control of Knowledge Group Consulting, such as government regulations, sanctions, terrorism, war, health scares (including pandemics like COVID-19), natural disasters, transportation disruptions, third-party failures, venue issues, strikes, or other comparable programs.

2.6 **Liability Limitations**: To the fullest extent permitted by law, Knowledge Group Consulting is not liable for any loss, delay, damage, or other liabilities resulting from or related to the program's cancellation, date change, or venue change. Your sole remedy for any changes, postponements, or cancellations is as set out in Conditions 2.1, 2.2, and 2.3, with all other liabilities expressly excluded.